Privacy Policy

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide: Name, email address, phone number, business name, and any other information you submit through our contact forms, chat widget, booking calendar, or during phone conversations with us.

Automatically Collected Information: IP address, browser type, device information, pages visited, and time spent on the Site, collected through cookies and analytics tools.

Communication Records: Records of phone calls, text messages, emails, and chat conversations between you and Grove Digital, including timestamps and content.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested information
• Schedule and conduct consultations or business meetings
• Send appointment confirmations, reminders, and follow-up communications
• Provide the services you've engaged us for
• Send SMS text messages to phone numbers that have provided consent
• Improve our website, services, and communications
• Comply with legal obligations

3. SMS / Text Message Communications

By providing your phone number and consenting to SMS communications (via web form checkbox, chat widget consent, or verbal agreement during a phone call), you agree to receive text messages from Grove Digital. These messages may include:

• Appointment confirmations and reminders
• Follow-up communications related to inquiries you initiated
• Responses to missed calls
• Business communications you have requested

Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any text message. You can request help by replying HELP. We do not sell, rent, or share phone numbers or SMS consent information with third parties for their marketing purposes. Mobile information will not be shared with third parties for marketing or promotional purposes.

4. How We Share Information

We do not sell your personal information. We may share information only:

• With service providers who help us operate our business (e.g., CRM, email, and SMS platforms) under confidentiality obligations
• When required by law, court order, or to protect our legal rights
• In connection with a business transfer (merger, acquisition, or sale of assets)

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Opt out of marketing communications
• Withdraw consent for SMS communications

To exercise these rights, contact us at [email protected].

8. Cookies

Our Site uses cookies and similar technologies to improve user experience and analyze traffic. You can disable cookies in your browser settings, though some Site features may not function properly.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Continued use of the Site after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Grove Digital

Email: [email protected]

Website: grovedigi.com